---
title: Help Desk and Guides Incorporated into Alludo
description: "<p>Read \"how to\" guidance and ask for help without having to leave Alludo.</p>"
---

 1 min read

# Help Desk and Guides Incorporated into Alludo

[ Damon Torgerson ](https://blog.alludolearning.com/author/damon-torgerson) :  Mar 29, 2018 3:25:25 PM

One challenging aspect of a product like Alludo is pacing the release of new features with awareness and support. When we were smaller, I had the ability to share new releases with each of our customers. As we've grown, my ability to share new features has not scaled in the way that I would like. I'm often surprised to learn from customers that, "it would be great if Alludo did X," when I thought everyone knew that we released feature X two months ago.

Providing support is another aspect that we've been very interested in improving. Our guides have needed updating for quite a while and I never liked the idea of having to go to another website for guidance. It would also be great if customers could ask for help directly within Alludo.

Today, I'm happy to say that we've addressed both of these issues. You can now access "how to" guidance and request help directly in Alludo. We decided to start small and focus on administrator-type roles so that we can learn and identify gaps before rolling out this support more broadly but it will likely become generally available over the next month or so.

If you have an administrator-type role (admins, game designers, approvers), you will see a Get Help link in the top right of the screen. Clicking on the link brings up a catalog of help documentation you can use and if the documentation doesn't answer your question you can send us a note directly from within Alludo.

![](https://blog.alludolearning.com/hubfs/Imported_Blog_Media/admin-help-1.png)

Sending a note is also a great way to send in feature requests without risking losing your train of thought. I hope you find the embedded "how to" documentation and support helpful.

[![You Matter: The Human Element in The Age of AI](https://blog.alludolearning.com/hubfs/Alludo%20RCOE%20%231%20Featured%20Image-1.png) ](https://blog.alludolearning.com/you-matter-the-human-element-in-the-age-of-ai)

#### [You Matter: The Human Element in The Age of AI](https://blog.alludolearning.com/you-matter-the-human-element-in-the-age-of-ai)

[Damon Torgerson](https://blog.alludolearning.com/author/damon-torgerson): May 7, 2026 12:00:08 PM

[ai tools](https://blog.alludolearning.com/tag/ai-tools) [generative ai](https://blog.alludolearning.com/tag/generative-ai) 

[Read More](https://blog.alludolearning.com/you-matter-the-human-element-in-the-age-of-ai)

[![Introducing the Alludo Calendar: All Your PD, In One Place](https://blog.alludolearning.com/hubfs/community-calendar.png) ](https://blog.alludolearning.com/introducing-the-alludo-calendar-all-your-pd-in-one-place)

#### [Introducing the Alludo Calendar: All Your PD, In One Place](https://blog.alludolearning.com/introducing-the-alludo-calendar-all-your-pd-in-one-place)

[Damon Torgerson](https://blog.alludolearning.com/author/damon-torgerson): Apr 13, 2026 10:27:29 AM

Professional development doesn't always happen online. Workshops, walkthroughs, coaching sessions, and cohort meetings are still a big part of how...

[features](https://blog.alludolearning.com/tag/features) 

[Read More](https://blog.alludolearning.com/introducing-the-alludo-calendar-all-your-pd-in-one-place)

[![QTW: District Dashboard Updates](https://blog.alludolearning.com/hubfs/i20uzhl3.png) ](https://blog.alludolearning.com/qtw-district-dashboard-updates)

#### [QTW: District Dashboard Updates](https://blog.alludolearning.com/qtw-district-dashboard-updates)

[Jamie Bridgman](https://blog.alludolearning.com/author/jamie-bridgman): Apr 8, 2026 12:27:37 PM

Welcome back to another Quick Tip Wednesday!

[Quick Tip](https://blog.alludolearning.com/tag/quick-tip) 

[Read More](https://blog.alludolearning.com/qtw-district-dashboard-updates)

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